Frequently Asked Questions – FAQs

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This system provides general guidance on five categories of risk, ranging from lowest to highest. Each category has descriptions to help categorize risk, but updating the risk rating is a company preference, as companies may approach risk differently. The ultimate responsibility and decision are up to you, but our risk categories may help inform your decision. Here’s a video about this.

To add a new keyword, click on “All Keywords” on the left of your screen, then click on the “New Keyword” button. Here is a video tutorial.

This allows you to search for an exact word or acronym and nothing else. For example, entering the keyword “HIV” and clicking the “Search For Exact Match” button” will only flag “HIV” but will not look for words that have “HIV” in the word, such as “archive.” This helps narrow your search.

Smart Suggestion is an Apex Compliance feature that helps you choose alternative words and phrases. Smart Suggestions will automatically populate. If you don’t see suggestions you like, please add an example of compliant suggestions and click “Reload.”  This directs the AI to provide results specific to your prompt. Here is a video tutorial. Our AI is trained on compliance principles, but AI is not perfect, so please ensure you are comfortable with the suggestions and that you have substantiation.

Keyword exceptions allow you to exclude certain words or phrases from your search. For example, if your keyword was “cancer” but you wanted to omit results with this term in a Prop 65 warning, you would add the phrase “known to the State of California to cause cancer or reproductive toxicity” in the “Add Exceptions” section of the keyword “cancer”.

Keyword variances are words and phrases similar to your primary keyword. When conducting a search, Apex Compliance will flag and categorize keyword variances under your primary keyword. You can manually add variances, and you can also use Apex Compliance’s AI to help suggest options.